This Privacy Policy describes the personal information that AIERA, Inc. ( “Aiera”), collects through the Aiera Website and Aiera Platform (together, the “Services”). The Aiera Platform offers audio recording, summarization, and transcription services either automatically through our Public Events products, or via user-initiated actions for Custom Events. All use of Aiera’s Services are subject to the Aiera Terms of Service.
This privacy policy applies when you interact with us through our Services, and also applies anywhere it is linked. Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide when visiting other websites and such sites are not governed by this privacy policy. Please review the privacy policies on those websites and applications directly to understand their privacy practices.
Aiera may change this policy from time to time by publishing an updated version on the Aiera Website. This policy is effective from July 8, 2022.
We collect information from you directly, from the devices you use to interact with us, and from vendors or third parties. The personal data we collect varies based upon the Services that you or others use. We may combine information from the Services together and with other information we obtain from our business records and from vendors or third parties. We may use and share information that we aggregate (compile to create statistics that cannot identify a particular individual) or de-identify (strip information of all unique identifiers such that it cannot be linked to a particular individual) at our discretion.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information internally to improve our products and services
- We may periodically send you promotional email about new products or special offers
- We may use the information to customize the website according to your interests
We and partners working on our behalf may use log files, cookies, or other digital tracking technologies to collect the following information from the device you use to interact with our Services. We also create records when you make purchases or otherwise interact with the Services.
- Device information, including IP address, device identifiers, and details about your web browser.
- Analytical information, including details about your interaction with our website, blog, and electronic newsletters.
- Diagnostic information, including web traffic logs.
- Advertising information, including special advertising and other unique identifiers that enable us or vendors or third parties working on our behalf to target advertisements to you. Please be aware that our advertising partners may collect information about you when you visit third-party websites or use third-party apps. They may use that information to better target advertisements to you on our behalf.
- Business record information, including records of your purchases of products and services.
We may collect the following information about you from third-party sources.
- We collect voice recordings and audio transcription from Customers through our Services and from vendors, which may capture your personal data processed by those products, including voice recordings, text, names, addresses, or phone numbers.
- Information about your interaction with advertisements on our Services, or ads that we place on third party websites, from online advertising companies.
- Contact or professional information where your employer provides us with information about you.
- Through the Public Events feature, Aiera may collect information about your interests, activities, and employment status and history from public meetings or presentations, social networks and other places where you choose to share information publicly.
- On behalf of Customers using the Custom Events feature, Aiera may process non-public personal information about you. Customers using the Custom Events feature are responsible for providing notice and/or obtaining any necessary consent consistent with the Aiera Terms of Service.
- If you decide to invite others to the Services, we will collect your and the other person’s names, email addresses, and/or phone numbers to send an email or call to follow up with the other person. You agree that you will obtain the other person’s consent before giving us his or her contact information. You also agree that you will not send us the contact information of a minor.
- We will inform any other person you invite that you gave us his or her information in the invitation email.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Service functionality: To provide you with our products and Services, including to take steps to enter a contract for sale or for Services, process payments, fulfill orders, send service communications (including renewal reminders), and conduct general business operations, such as accounting, recordkeeping, and audits. We, and vendors acting on our behalf, also use voice recordings and audio transcriptions to produce textual and tonal analysis, which is displayed on the Customer dashboard.
Service improvement: We may use the information internally to improve our products and services. We use audio recordings and transcripts collected from our Public Events products to make custom modifications and to train our language processing algorithm, which uses Artificial Intelligence, to improve our Services. We use traffic log cookies to identify which pages are being used to help us analyze data about web page traffic and improve our website in order to tailor it to customer needs.
Personalization: Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We may use the information to customize the website according to your interests.
Security: To protect and secure our Services, assets, network, and business operations, and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.
Advertising and marketing: To send you marketing communications, personalize the advertisements you see on our Services and third-party online properties, and measure the effectiveness of our advertising. We may share your information with business partners, online advertising partners, and social media platforms for this purpose.
Legal compliance: To comply with valid legal process, such as warrants, subpoenas, court orders, and lawful regulatory, administrative, or law enforcement requests and to comply with applicable legal requirements.
We may share any of the information we collect with the following recipients:
- Affiliates: We share information with other members of our group of companies.
- Service providers: We engage vendors to perform specific business functions on our behalf, and they may receive information about you from us or collect it directly. These vendors include customer service and customer relationship management providers, auditing and accounting firms, analytics and marketing services, security vendors, and information technology vendors.
- Business partners: From time to time, we may share your contact information with other organizations for marketing purposes.
- Online advertising partners: We partner with companies that assist us in advertising our Services, including partners that use cookies and online tracking technologies to collect information to personalize, retarget, and measure the effectiveness of advertising.
- Social media platforms: If you interact with us on social media platforms, the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our Services (for example, by clicking on a Facebook “like” button), both the platform and your connections on the platform may be able to view that activity whether you are logged in to the Services or social media platforms. To control this sharing of information, please review the privacy policy of the relevant social media platform.
- Government entities/Law enforcement: We may share information when we believe in good faith that we are lawfully authorized or required to do so to respond to lawful subpoenas, warrants, court orders, or other regulatory, administrative, or law enforcement requests, in documented emergencies, or where necessary to protect our property or rights or the safety of our employees, our customers, or other individuals.
- Other businesses in the context of a commercial transaction: We may change our ownership or corporate organization while providing the Services. We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information as described in this policy.
We are committed to ensuring that your information is secure. We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of any personal information we collect and maintain. We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee these practices will prevent every unauthorized attempt to access, use, or disclose your information, or that the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf will not be breached.
When you apply for a job with us, we may collect information from you, including:
- Information you provide in connection with your application.
- Information that you make available in your social media accounts.
- Information about you that is publicly available.
- Information that you authorize us to collect via vendors or third parties, including former employers or references.
In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.
- Data retention: We may store information about you for as long as we have a legitimate business need for it. We may also store information about you on behalf of an Account Holder to whom we provide Services.
- Cross-border data transfer: We may collect, process, and store your information in the United States and other countries. The laws in the United States regarding information may be different from the laws of your country. Any such transfers will comply with safeguards as required by relevant law.
- Children’s data: If you are under 18, you may use our website only with involvement of a parent or guardian. If we discover that we have inadvertently collected information from anyone younger than the age of 18, we will delete that information. Please contact us with any concerns.
- Sharing of medical or health information: To the extent that we receive protected health information about you, that information is subject to electronic disclosure to the extent permitted by applicable law.
We are committed to ensuring that your information is secure. We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of any personal information we collect and maintain. We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee these practices will prevent every unauthorized attempt to access, use, or disclose your information, or that the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf will not be breached.
You have the right to receive notice of the categories of personal information we collect and the purposes for which we use personal information. The categories we use to describe personal information are those enumerated in the CCPA. We collect this personal information for the purposes described in “What we do with the information we gather.”
Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. We restrict service providers from using personal information for any purpose that is not related to our engagement.
Entities to whom we “sell” information are third parties. Under the CCPA, a business “sells” personal information when it discloses personal information to a company for monetary or other benefit. A company may be considered a third party either because we disclose personal information to the company for something other than an enumerated business purpose under California law, or because its contract does not restrict it from using personal information for purposes unrelated to the service it provides to us.
The following table summarizes the categories of personal information we collect, the categories of sources of that information, and whether we disclose or sell that information to service providers or third parties, respectively.
Opt out of sale of personal information: You have the right to opt out of our sale of your personal information to third parties. To exercise this right, please visit our Do Not Sell My Personal Information link or contact us. Please be aware that your right to opt out does not apply to our disclosure of personal information to service providers.
Know and request access to and deletion of personal information: You have the right to request access to personal information collected about you and information regarding the source of that personal information, the purposes for which we collect it, and the third parties and service providers with to whom we sell or disclose it. You also have the right to request that we delete or correct your personal information, subject to certain exceptions. We do not provide deletion rights for business to business information. Please contact us to exercise these rights.
Aiera does not provide any financial incentive programs at this time.
- Your account: Please visit your account page to update your account information.
- Email Unsubscribe: If you do not wish to receive marketing information from us or wish to opt out of future email promotions from us, please click the “Unsubscribe” link within the email or contact us. Please note that all promotional email messages you receive from us will include an option to opt out of future email communications.
- Ad Choices: You have options to limit the information that we and our partners collect for online advertising purposes.
- You may disable cookies in your browser or mobile device using their settings menus. Your mobile device may give you the option to disable advertising functionality. Because we use cookies to support Service functionality, disabling cookies may also disable some elements of our online properties.
The following industry organizations offer opt-out choices for companies that participate in them: the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative.
- You may use our cookie settings menu.
- You may contact us directly.
If you exercise these options, please be aware that you may still see advertising, but it will not be personalized. Nor will exercising these options prevent other companies from displaying personalized ads to you. If you delete your cookies, you may also delete your opt-out preferences.
Do Not Track: Your browser or device may include “Do Not Track” functionality. The information collection and disclosure practices and the choices that we provide to you will continue to operate as described in this privacy policy, whether a Do Not Track signal is received.
Corrections: If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
- Contact information, submitting requests, and our response procedures
- Contact: Please contact us if you have questions or wish to take any action with respect to information to which this privacy policy applies.
- Email: support@aiera.com
Submitting requests: You may request to exercise your rights by making a request using the contact information above. If you are a California resident, you may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Verification: We must verify your identity before responding to your request. We verify your identity by asking you to provide personal identifiers that we can match against information we may have collected from you previously. We may need to follow up with you to request more information to verify identity. We will not use personal information we collect in connection with verifying or responding to your request for any purpose other than responding to your request.
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