Customer Success Associate

Job Title: Customer Success Associate

Location: EST Time Zone Preferred (But Not Required)

Employment Type: Full-time

Reports to: Chief Customer Officer

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We are seeking a Customer Success Associate to aid in client support, account management, product marketing, product testing, and much more.

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About Aiera

We are a fast-growing fintech firm building responsible AI solutions for financial services professionals. With strong product-market fit and an exceptional team, we are poised for significant expansion in the coming years. We are proud to call hundreds of the top financial institutions and corporations around the world our customers.  

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We value a culture where you can thrive, take initiative, and collaborate effectively with minimal bureaucracy. If you are excited about joining a mission-driven team of problem solvers that is building transformative technology and positioning itself as an industry leader, we would love to connect.

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About the Role / Key Responsibilities

• Work closely with customers to train them on best practices, answer inbound questions, solicit feedback, and help with bespoke projects
• Serve as first line of defense for all client support inquiries; manage support ticketing system and collaborate cross-functionally with other departments to escalate cases as needed
• Help with regular quality assurance of the platform, testing both core functionality and new feature launches
• The potential opportunity to identify and execute opportunities for commercial expansion within those accounts

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About You

We are selective in our hiring process and seek individuals who match our fintech startup DNA and share our core values:

• Exceptional communication skills, both verbal and written
• Data-driven and tech-savvy; very organized with strong attention to detail
• Self-motivated and proactive team player who is hungry to learn
• Comfortable speaking live to customers
• The following personality traits are very much welcome: confident, outgoing, competitive, self-starter
• B.A. or B.S. degree

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We believe the best communicators are teachers at heart, starting with empathy and creating alignment to mobilize a team. If you prefer the predictability of a larger tech company, we may not be the right fit. But if you’re energized by joining a transformative mission-driven team, we’d love to hear from you.

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Nice-To-Haves

• At least 1-2 years of experience in financial services/financial technology, sales/account management/marketing, or another client-facing position
• Interest in financial services/financial technology
• Familiar with popular CRMs and sales automation tools, like Salesforce, SalesLoft, and/or Hubspot
• Proficient in Word, Excel, PowerPoint, and other Microsoft Office applications
• Proficient in all major Google Workspace applications

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Highlighted Benefits

• Robust compensation and equity package
• Health insurance benefits, including medical, dental, and vision
• 401(k) plan
• Unlimited paid time off
• Career development within the company
• Flexible location and hybrid work model

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How to Apply

If you are interested in learning more about the role, please click "Apply" below, or email us directly at hiring@aiera.com. Include the job title that you are applying for in the subject line, and please include a copy of your resume and any other relevant information or materials you would like to share.‍

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Aiera is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We encourage applications from individuals of all backgrounds who value a collaborative and supportive culture.