Job Title: Director of Research Operations
Location: New York / US Eastern Time Zone Hybrid Work Model
Employment Type: Full-time
Salary Range: $150,000 - $180,000
Reports to: Chief Operating Officer
We are seeking a Director of Research Operations to lead the onboarding, integration, and operational management of financial research and related content providers, ensuring their products are seamlessly distributed to our users, in a compliant and secure manner.
About Aiera
We are a fast-growing fintech firm building responsible AI solutions for financial services professionals. With strong product-market fit and an exceptional team, we are poised for significant expansion in the coming years. We are proud to call hundreds of the top financial institutions and corporations around the world our customers.
We value a culture where you can thrive, take initiative, and collaborate effectively with minimal bureaucracy. If you are excited about joining a mission-driven team of problem solvers that is building transformative technology and positioning itself as an industry leader, we would love to connect.
About the Role / Key Responsibilities
- Sell-Side Research Onboarding:
- Build and maintain relationships with sell-side research and other financial content providers.
- Oversee the end-to-end onboarding process, ensuring providers' content meets platform standards and compliance requirements.
- Coordinate with internal teams (e.g. technology, compliance, and research operations) to facilitate smooth integrations.
- Content Management and Distribution:
- Ensure research content is accurately tagged/categorized in compliance with RIXML standards.
- Oversee management of content entitlements for permissioned users on the platform.
- Develop and implement workflows for real-time content updates, restrictions and repostings, and notifications to users.
- Monitor research consumption metrics and applicable bi-lateral embargo agreements between research providers and consumers.
- Operational Excellence and Data Quality Control:
- Develop and refine processes for onboarding, content updates, and issue resolution.
- Monitor and maintain data integrity and quality control for all research content on the platform.
- Analyze operational metrics to identify areas for improvement and implement scalable solutions.
- Ensure adherence to regulatory and compliance standards in all operational workflows.
- Cross-Functional Collaboration:
- Act as a liaison between research providers, internal teams, and end-users.
- Collaborate with the product team to enhance platform features related to research integration, discovery and distribution.
- Provide feedback to development teams on technical and functional improvements based on operational needs.
- Strategic Leadership:
- Stay informed about industry trends, research innovations, and regulatory developments.
- Contribute to the firm's strategic vision for expanding research provider partnerships and enhancing platform capabilities.
About You
We are selective in our hiring process and seek individuals who match our fintech startup DNA and share our core values:
- Driven by curiosity and a desire to create real, lasting value for our customers.
- Motivated to build tools with pride, believing that every detail matters.
- Able to thrive in a collaborative environment with minimal bureaucracy.
- Have a track record of wearing multiple hats and adapting to new technologies.
- Understand the need for flexibility in work hours and responsibilities in a startup environment.
- Value taking initiative and prioritizing outcomes over rigid processes.
Skills and Experience
- Experience:
- 7+ years in research operations (sell-side, buy-side or aggregation vendor), or related roles within fintech, financial services, or SaaS platforms.
- Proven experience in managing relationships with research providers or similar stakeholders.
- Technical Skills:
- Advanced MS Office (Excel, Word, and PowerPoint) skills required.
- Familiarity with content management systems (CMS) and data distribution platforms.
- Basic understanding of APIs and data integration processes is a plus.
- Soft Skills:
- Strong organizational and project management abilities. Attention to detail and ability to operate in a fast paced environment, managing multiple responsibilities at once.
- Excellent communication and interpersonal skills to manage diverse stakeholders.
- Analytical mindset with a focus on process optimization and scalability.
- Well rounded individual with a strong work ethic, but an understanding for work-life balance.
- Highly motivated to learn new skill sets.
- Education:
- Bachelor's degree in Finance, Economics, Business Administration, Management or a related field. Advanced degree or relevant certifications (e.g., CFA, CAIA) are a plus.
Highlighted Benefits
- Hybrid Work model
- Compensation and Benefits:
- Competitive salary
- Medical, Dental, and Vision insurance with 100% company-covered premiums
- Well-funded Health Savings Account (HSA)
- 401k and equity plan
- A flexible work environment focused on deliverables
- Unlimited PTO (including a mandatory two-week end-of-year PTO for the entire team)
We believe the best communicators are teachers at heart, starting with empathy and creating alignment to mobilize a team. If you prefer the predictability of a larger tech company, we may not be the right fit. But if you’re energized by joining a transformative mission-driven team, we’d love to hear from you.
How to Apply
If you are interested in learning more about the role, please click "Apply" below, or email us directly at hiring@aiera.com. Include the job title that you are applying for in the subject line, and please include a copy of your resume and any other relevant information or materials you would like to share.
Aiera is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We encourage applications from individuals of all backgrounds who value a collaborative and supportive culture.
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