Support Engineer

Job Title: Support Engineer

Location: Remote

Employment Type: Full-time

Reports to: CTO

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We’re looking for a highly skilled Support Engineer to join our team. 

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We are a well-funded, fast-growing startup, building AI-powered tools for financial professionals. We have strong product-market fit and an exceptional team, and we're poised for significant growth in the coming years. We are well-established, with hundreds of clients from the largest financial firms on Wall Street.

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About The Role:

As a support engineer, you will:

• Provide technical support for our clients in the financial sector.
• Troubleshoot and resolve issues related to our APIs, integrations, and core platform.
• Respond to client queries via email, chat, and phone in a timely and efficient manner.
• Collaborate with internal development and engineering teams to escalate and resolve issues.
• Document solutions and create knowledge base articles for future reference.
• Provide training and guidance to clients on best practices and new features.

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About You:

We're selective in our hiring process, and we seek engineers who not only match our startup DNA, but also share our core motivations and company values:

• Driven by curiosity, and a desire to create real, lasting value for our customers.
• Motivated to build tools with pride, believing that every detail matters.
• Committed to writing elegant, maintainable code that empowers the team.
• Able to thrive in a collaborative environment with minimal bureaucracy.
• Have a track record of wearing multiple hats and adapting to new technologies.
• Understand that startups occasionally require flexibility in work hours and responsibilities.
• Value taking initiative and getting things done over rigid processes and direction.

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We believe that the best communicators are teachers at heart, starting with empathy and seeking to create alignment rather than conflict, to mobilize their team to get more done, faster. If you're energized by the idea of joining a mission-driven team, building something transformative, and positioning yourself within an industry-leading firm, then we'd love to connect.

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Highlighted Benefits:

• Fully remote
• Competitive salary
• Medical, Dental, and Vision insurance with 100% company-covered premiums
• Well-funded Health Savings Account (HSA)
• 401k and equity plan
• Unlimited PTO (for real)
  
  • includes a mandatory end-of-year 2-week PTO for the entire team (so everyone feels comfortable being fully unplugged!)

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You’ll thrive here if you:

• Have 3 or more years of experience working as a professional support engineer.
• Are proficient in AWS (or comparable cloud service provider).
• Have direct experience or understanding of python.
• Have a strong understanding of relational databases, like Postgres and MySQL.
• Have strong communication and collaboration skills.
• Are interested and excited by the challenges and opportunities of startup life.

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How to Apply:

If you are interested in learning more about the role, please click "Apply" below, or email us directly at hiring@aiera.com. Include the job title that you are applying for in the subject line, and please include a copy of your resume and any other relevant information or materials you would like to share.‍

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Aiera is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We encourage applications from individuals of all backgrounds who value a collaborative and supportive culture.